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Payment and Dispatch

In general:

Shipping within european countries takes 7 week days.*

Week days are Monday through Saturday except for bank holidays in Hamburg.

All orders within Germany are shipped via DHL go green / Deutsche Post AG within 4 days.

If you choose advance payment shipping time expands accordingly to about 5 days after the money order was placed due to the delay because bank transfer.

Within France we DON’T ship to these overseas territories: Guadeloupe, Martinique, Guyane, La Réunion, St-Pierre-et-Miquelon, Mayotte, South- and Antarctica territories, Wallis and Futuna Islands, French Polynesia and New Caledonia. We neither ship to the Canary Islands, Ceuta and Melilla

Please only accept unopened and undamaged parcels and examine upon completeness. Your order may also be shipped to packing stations.

*Shipping Time: applies to deliveries to Germany. If you have any questions regarding shipping times to other countries and information about calculating the date of delivery, please don’t hesitate to write us an email to Week days are Mondays through Saturdays, except for bank holidays in Hamburg.

Shipping costs:

Germany: 4,90 € - free shipping from 30 €

EU: 8,90 € - free shipping from 50 €

Switzerland & all non EU countries: 15,90 € - free shipping from 50 €

International orders:

For other international orders please write to

Collection by the customer:

Pick up your order at our office Luisenweg 109, 20537 Hamburg (Hamm) Mondays through Fridays between 9:30 a.m. and 16:30 p.m. Simply choose „Pick Up“ when asked for shipping method


For orders shipped abroad import taxes, customs charges and dutys may be raised by country of destination. Import tariffs and taxes are raised by the corresponding customs office and shall be borne by the consignee as well as any additional fees incurred with bank transfer.  These comply with import regulations of the country of destination. For further information please enquire your corresponding customs office.

© wasserneutral GmbH 2020